Thank you for choosing Muteweb Technologies. This Refund Policy outlines our procedures regarding refunds for the services provided through our website, mutewebtechnologies.com.
Refund Eligibility
We strive to ensure your satisfaction with our services. However, refunds may be issued under the following circumstances:
Service Cancellation: If you cancel a service within the specified cancellation period as outlined in the terms of service or agreement, you may be eligible for a refund. Please refer to the specific service agreement for cancellation terms.
Service Defects or Non-Delivery: If the service delivered is defective, not as described, or not delivered within the agreed-upon timeframe, you may be eligible for a refund. Proof of the issue may be required.
Refund Process
To request a refund, please contact our customer support team at [contact email or address]. Please include your order details, the reason for the refund request, and any supporting documentation.
Upon receiving your refund request, we will review it and notify you of the approval or rejection of your refund within a reasonable timeframe.
Refund Conditions
Refunds, if approved, will be processed using the original method of payment unless otherwise agreed upon.
Some services may have specific refund terms and conditions outlined in the service agreement or terms of service.
Refunds are subject to deductions for any discounts, promotional credits, or fees incurred during the transaction.
Refunds for services provided as part of a package or bundle will be prorated based on the proportion of services used.
Non-Refundable Items
Please note that certain items or services may not be eligible for a refund, including but not limited to:
Downloadable/digital products once downloaded or accessed.
Services that have been completed or substantially delivered as per the service agreement.
Customized or personalized services that cannot be resold.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at [ceo@mutewebtechnologies.com].
Changes to Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
This Refund Policy was last updated on [23rd Nov 2023].